Macaira / Services
Built around your businessAI chatbot development
Give customers a useful starting point, any time.
Macaira helps businesses plan and build AI chatbots around their own service information. A useful assistant answers relevant questions, helps visitors find the next step and explains when a person needs to take over.
Who it helps
Start with the work you need to do.
For businesses handling repeated questions about services, processes or getting started. A chatbot is most useful when the source information is clear and maintained.
How we work
Define the right scope, then build.
We identify the questions the assistant should handle, agree the information it can use and define the boundaries of its answers. We plan a route to human support and test representative questions before launch.
A project can include website integration, approved knowledge sources and an enquiry handoff. We agree data handling, provider costs and how answers will be reviewed. AI answers can be wrong, so the design must make limitations clear.
Your next step
Bring us your customer questions.
Tell us which questions your customers ask and where the answers live. We can discuss whether a chatbot is a useful fit before defining a build.
Discuss your chatbot